This privacy notice tells you what to expect us to do with your personal information.

1. 1. Contact details
   2. What information we collect, use, and why
   3. Lawful bases and data protection rights
   4. Where we get personal information from
   5. How long we keep information
   6. Who we share information with
   7. How to complain

1.  Contact Details

1.1 Email: [email protected]

 

2.  What information we collect, use and why

2.1 We collect or use the following information to provide services and goods, including delivery:

• • Names and contact details
  • Website user information (including user journeys and cookie tracking)
  • Information relating to compliments or complaints

2.2 We collect or use the following information for service updates:

• • Names and contact details

2.3 We collect or use the following information to comply with legal requirements:

• • Name
  • Contact information
  • Financial transaction information
  • Health and safety information

2.4 We collect or use the following personal information for dealing with queries, complaints or claims:

• • Names and contact details
  • Payment details
  • Information relating to health and safety
  • Correspondence

 

3.  Lawful Basis and Data Protection Rights

3.1 Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

3.2 Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

3.2.1 Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

3.2.2 Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

3.2.3 Your right to erasure– You have the right to ask us to delete your personal information. Read more about the right to erasure.

3.2.4 Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

3.2.5 Your right to object to processing- You have the right to object to the processing of your personal data. Read more about the right to object to processing.

3.2.6 Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

3.2.7 Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

3.3 If you make a request, we must respond to you without undue delay, and in any event within one month.

3.4 To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

4.  Our Lawful basis for the collection of your data

4.1 Our lawful basis for collecting or using personal information to provide services and goods are:

4.1.1 Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

4.1.2 Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

4.1.3 Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• • • • We need your name so we know who we are dealing with.
      • We need your email address so we can send confirmation of the booking, and any updates.
      • We need a contact number so we can contact you at short notice should there be an issue with your booking or the walk you’re booked on.

4.2 Our lawful bases for collecting or using personal information for service updates are:

4.2.1 Recognised legitimate interests – our pre-approved purpose for collecting or using personal information for service updates or marketing purposes are:

• • • • We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’).

4.2.2 Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• • • • We need a contact number so we can contact you at short notice should there be an issue with your booking or the walk you’re booked on.

4.3 Our lawful bases for collecting or using personal information for legal requirements are:

4.3.1 Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

4.3.2 Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

4.4 Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

4.4.1 Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

4.4.2 Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

5.  Where we get your personal information from

5.1 Directly from you.

 

6.  How Long we keep information

6.1 Our retention periods

Record Type	Retention Period	Disposal Method
Employee records	6 years after employment ends	Secure deletion/shredding
Financial and accounting records	7 years	Secure deletion/shredding
Contracts and agreements	7 years after expiry	Secure deletion/shredding
Customer records	6 years after relationship ends	Secure deletion
Emails (general business)	3 years	Automated deletion
Audit logs	1 year	Secure deletion
Health and safety records	As required by applicable regulations	Secure disposal
Marketing data	Until consent is withdrawn or business need ends	Secure deletion

 

6.2 For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

 

7.  Who we share information with

7.1 Joint Data Controllers

We have a joint controller relationship with Paypal. We process your personal information with that joint controller for the following reason: Processing of payments.

7.2 Others we share personal information with

• • • Emergency services

 

8.  How to complain

8.1 If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: [email protected]

8.2 If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

 

Published: 21 Sep 2026

Review Date: Sep 2027